1. Who we are
The website alfordable.com is operated by SERVIXIA LTD, 4 Ter Saint George Street, Port Louis, Mauritius ("Alfordable", "we", "us"), which is responsible for your personal data under this policy. Contact for any privacy question or request: [email protected].
This policy covers the personal data we collect through this website, including the enquiries and messages you send us through it and our replies. Personal data we collect outside this website, for example at events, from partners or in email campaigns, is not covered by this policy.
2. What we collect
- Enquiries (Contact and Build Your Own forms): the details you enter (name, email, phone if given, private or professional, company if given, your message and project answers), plus the page and model you were viewing, the page language and the time. Required fields must be completed to send the form; we need your contact details to reply. You can also contact us by email or WhatsApp.
- WhatsApp, when you use the link on this website: your phone number, profile name and messages.
- Technical data: when you visit the website and use the forms, Cloudflare processes data such as your IP address and browser type to deliver the website and protect it against spam and abuse (Cloudflare Turnstile). We also count visits with Cloudflare Web Analytics, which uses no cookies and does not identify you.
- Analytics, only if you accept cookies: Google Analytics records cookie identifiers, pages viewed, how you arrived (including the campaign or ad, when the link carries campaign information), device and browser type, approximate location, and actions such as sending an enquiry or clicking the WhatsApp link. We do not send it your name, email, phone number or messages.
Please do not include sensitive information in your messages.
3. Why we use it
- To answer your enquiry, send you a confirmation and prepare any quotation you ask for: to take steps you request before a possible contract or, for general and business enquiries, our legitimate interest in answering enquiries.
- To keep the website secure against spam and abuse: our legitimate interest in protecting the website.
- To count visits to the website without cookies (Cloudflare Web Analytics): our legitimate interest in knowing how the website is used.
- To understand how the website is used and measure visits from our campaigns: your consent, which you can withdraw at any time.
We do not sell your personal data and do not use advertising pixels or remarketing on this website. We do not use the contact details you send through this website for marketing emails without your separate consent, which this website does not collect today.
4. Who receives it
Our team members who answer enquiries; our business partners, such as local representatives or project partners, where needed to answer your enquiry or carry out your project; and the providers that run the website and our email and analytics for us: Cloudflare (hosting, spam protection, visit statistics without cookies), Resend (delivers the enquiry and confirmation emails) and Google (Google Workspace email and, with your consent, Google Analytics). Cloudflare also uses Turnstile signals to improve its bot detection, under its own privacy terms. When you use WhatsApp or our social media pages, those services apply their own privacy policies. We may also disclose data where the law requires it.
5. International transfers
The people and providers listed above may process your data in other countries, including the United States. Our service providers do so under their data processing terms, which include the European Commission's Standard Contractual Clauses. When we share your enquiry with team members or partners in other countries, it is to answer your request or carry out your project. You can ask us for more information at [email protected].
6. How long we keep it
We keep your personal data only as long as needed for the purposes in this policy, including answering your enquiry, any project or business relationship that follows, and our legal obligations. Our service providers keep data under their own retention terms when providing their services to us. In Google Analytics, data linked to your visits is kept for at most 14 months; after that, only aggregated statistics that do not identify you remain.
7. Cookies
We use Google Analytics cookies only with your consent, to understand how the website is used and measure visits from our campaigns. They expire after 13 months. If you refuse, Google Analytics does not load and the website works the same. We remember your choice in your browser for 6 months. You can change or withdraw your consent at any time through "Cookie preferences" in the website footer. Cloudflare Web Analytics counts visits without cookies, whatever your choice.
8. Your rights
You can ask us to access, correct or delete your personal data, restrict or object to its use, or receive a copy in a common format, as the law allows. Where we rely on your consent, you can withdraw it at any time; this does not affect processing carried out before. Write to [email protected]; we may need to confirm your identity.
You also have the right to complain to a data protection authority, such as the Personal Data Protection Committee (PDPC) in Thailand or the authority of your country.
9. Changes
We may update this policy, for example when we add a new service. The version published here applies from its "last updated" date.